Privacy Policy
Who we are
Our website address is: https://www.okanaganceiling.com/.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
When you submit information through our contact forms, we collect the personal information you provide such as your name, email address, phone number, and message content. We use this information solely to respond to your inquiry and provide you with requested services. This information is stored securely and is not shared with third parties except as necessary to fulfill your request or as required by law. You may request deletion of this information at any time by contacting us.
Mobile and SMS Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use web analytics tools to understand how visitors interact with our website. These tools may collect information such as your IP address, browser type, referring website, pages visited, and time spent on our site. This information is used in aggregate form to improve our website performance and user experience. We may use services like Google Analytics, which has its own privacy policy governing the use of your information. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Who we share your data with
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or serving you, provided they agree to keep this information confidential. We may also release information when we believe it is necessary to comply with law, enforce our site policies, or protect our or others’ rights, property, or safety. We comply with Canadian PIPEDA requirements and applicable US state privacy laws regarding data sharing.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Contact form submissions are retained for up to 7 years for business and legal purposes. Analytics data is typically retained for 26 months. You may request earlier deletion of your personal information by contacting us, subject to legal retention requirements.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Under Canadian PIPEDA and applicable US privacy laws, you have the right to access, correct, and delete your personal information. You may also have the right to restrict processing, object to processing, and data portability where applicable. To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your data may be transferred to and processed in countries other than Canada, including the United States, where our hosting and service providers are located. We ensure appropriate safeguards are in place to protect your personal information in accordance with Canadian and applicable international privacy standards.
Your contact information
If you have questions about this privacy policy, wish to exercise your privacy rights, or need to contact our privacy officer, please reach out to us at:
A R Drywall Ltd. dba Okanagan Ceiling Refinishers
Email: service@okanaganceiling.com
Phone: 250-826-2598
Mailing Address: 2399 Shannon Ridge Dr, West Kelowna, BC V4T 1T4
We will respond to privacy-related inquiries within 30 days as required by Canadian privacy legislation.
Additional information
How we protect your data
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure server hosting, regular security updates, and restricted access to personal information on a need-to-know basis. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
What data breach procedures we have in place
In the event of a data breach that poses a real risk of significant harm to individuals, we will notify the Privacy Commissioner of Canada and affected individuals as required by PIPEDA. For breaches affecting US residents, we will comply with applicable state notification requirements. We will provide clear information about the nature of the breach, the personal information involved, steps we have taken to address the breach, and measures you can take to protect yourself. We maintain an incident response plan to quickly identify, contain, and remedy security incidents.
What third parties we receive data from
We may receive information about you from publicly available sources, social media platforms (if you interact with our social media accounts), business partners who refer you to our services, and analytics providers who help us understand website usage patterns. Any third-party data received is handled in accordance with this privacy policy and applicable privacy laws. We ensure that third parties have appropriate consent or legal basis for sharing your information with us.
What automated decision making and/or profiling we do with user data
We do not engage in automated decision-making that would significantly affect you, including profiling for marketing purposes. Any automated processing we conduct (such as spam detection for comments) is limited to technical website operations and does not involve decisions that would legally or significantly affect individuals. If we implement automated decision-making in the future, we will update this policy and provide appropriate information about the logic involved and your rights regarding such processing.
Industry regulatory disclosure requirements
As a business operating in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. For US visitors, we comply with applicable state privacy laws including but not limited to the California Consumer Privacy Act (CCPA) where applicable. We also adhere to the Canadian Anti-Spam Legislation (CASL) for electronic communications. This privacy policy may be updated periodically to reflect changes in legal requirements or business practices. The effective date of the most recent version will be posted at the top of this policy.
